SOLUTIONS
Recall adapts to each workflow instead of forcing every team into the same rigid assistant. Same memory graph, tuned per job.
Support copilot
Support teams waste hours re-reading old threads. Recall remembers every conversation, refund, bug and preference, then hands your copilot the exact context it needs.
Remembers past tickets per customer
Surfaces the last known fix instantly
Escalates with policy awareness
faster first response
ticket #4821 · Acme Corp
“
Our SSO login loops back to the sign-in page again.
Zendesk · #3902
0.96 · Mar 3
Same redirect loop fixed by re-uploading the SAML certificate.
Slack · #support-eng
0.89 · Mar 4
Acme’s cert rotates every 90 days and no reminder is set.
HubSpot · Acme
0.81 · plan
Enterprise plan. Prefers email, replies in EU hours.
reply drafted from 3 memories
Meridian Logistics · timeline
Salesforce · Oct 14
stage change
Moved to Negotiation. Champion is Priya Nair, VP Operations.
Gmail · Oct 16
thread
Legal asked for a 24-month term and the SOC 2 report.
Gong · Oct 19
call note
Budget approved. Procurement needs a security review first.
Recall · next step
suggested
Send the SOC 2 report and book the security review before Oct 28.
RevOps agent
Pipeline breaks when context lives in five tools. Recall stitches CRM, email and call notes into one timeline so your agent always knows where the deal really stands.
Unified timeline per account
Automatic next-step suggestions
Handoff notes your reps trust
pipeline coverage
Engineering memory
ADRs, incidents and reviews disappear into threads. Recall keeps a durable, searchable record of why the code is the way it is, and serves it to every agent and new hire.
Searchable decision log
Incident context on demand
Onboarding in days, not months
less context switching
decisions · search
>
Why do we run the job queue on Postgres?
ADR-0042 · accepted
Jun 2025
Replace the Redis queue with Postgres LISTEN/NOTIFY and drop one moving part.
GitHub · INC-118
Aug 2025
Redis failover dropped 312 jobs. The postmortem led to ADR-0042.
Linear · ENG-774
PR #2291
Migration shipped behind a flag. Rollback was tested twice.
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